Legal
Privacy Policy
Last updated: October 29, 2026
Seladex (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This document explains what information we collect, how we use it, and the choices you have regarding your personal data when using our website and services.
Who we are
Seladex is operated by Seladex Solutions LLC, a company registered in Texas, United States.
Seladex Solutions LLC101 Rainbow Drive, Suite 15639
Livingston, TX 77399
United States
Information we collect
We may collect the following types of information:
- Personal Information: such as your name, email address, phone number, company details, and other information you voluntarily provide when you contact us, request a demo, or sign up for our services.
- Account & Usage Data: details about how you use Seladex, including login credentials, actions taken within the platform, and communications.
- Technical Data: IP address, browser type, operating system, device information, and cookies.
- Payment Information: if you subscribe to our services, limited payment details are collected and processed securely by third-party payment providers.
How we use your information
We use collected information to:
- Provide, operate, and maintain our services
- Respond to inquiries and provide customer support
- Improve website functionality and user experience
- Send important updates, newsletters, or promotional communications (if you opt in)
- Process payments and manage subscriptions
- Comply with legal obligations and protect against fraudulent activity
Cookies & tracking
Our website uses essential cookies so that it works properly. We do not currently use analytics or advertising cookies. You can adjust cookie settings in your browser at any time. See our Cookies Policy for details.
Sharing of information
We do not sell, rent, or trade your personal data. We may share information with:
- Service Providers: trusted third parties who help us run Seladex, including Amazon Web Services, DigitalOcean and Google Cloud (hosting and backups), Google and Microsoft Outlook (calendar and email connections that clients choose to turn on), Stripe (payments), and Mailchimp (email campaigns). They may only use the information to provide their services to us.
- Legal Requirements: if required by law, regulation, or government request.
- Business Transfers: in the event of a merger, acquisition, or sale of assets.
Data security
We implement industry-standard security measures to protect your information. While no system can guarantee 100% security, we work continuously to safeguard your data.
Your rights
Depending on your location, you may have rights to:
- Access, update, or delete your personal information
- Opt out of marketing communications
- Restrict or object to how your data is processed
- Request a copy of your data
To exercise these rights, please contact us through our support form.
Data our clients store in Seladex
Our clients use Seladex to manage their own business information, such as their accounts, contacts, and orders. That information belongs to the client, and we process it only to provide the Services to them. Clients can export their data at any time in CSV or Excel format.
Data retention
When a client’s subscription ends, their data is moved to secure cold storage for at least six months and then permanently deleted. If you contact us or book a demo and do not become a client, we keep your details for up to two years and then delete them. We keep other personal information only as long as needed for the purposes described in this policy or as required by law.
Where your data is stored
Seladex is hosted with established cloud providers, including Amazon Web Services, DigitalOcean and Google Cloud. To keep the service reliable, data may be stored and backed up in data centres in the United States and other countries. Members of our team, including developers who maintain the platform, may also access data from outside the United States when needed to support and run the service.
When personal data from Europe, the United Kingdom or Canada is transferred outside those regions, we rely on safeguards such as the European Commission’s Standard Contractual Clauses, which our hosting providers include in their terms.
Marketing emails
We may send occasional updates about Seladex. Every marketing email includes an unsubscribe link, and you can opt out at any time. Service messages about your account, such as billing or security notices, are not marketing and will still be sent while you are a client.
Users in Europe, the UK and Canada
If you are in the European Economic Area, the United Kingdom or Canada, the following also applies to you.
- Why we use your data: to provide the Services our clients pay for (performance of a contract); to support clients, keep the platform secure, and improve it (our legitimate interests); to send marketing emails where you have agreed (consent); and to keep records the law requires, such as tax records (legal obligation).
- Data our clients store in Seladex: for information our clients enter about their own customers and contacts, the client is responsible for that data and we process it on their behalf. A data processing agreement is available to clients on request.
- Your rights: you can ask to access, correct, delete, or receive a copy of your personal data, and to object to or restrict how we use it. You can withdraw consent at any time.
- Complaints: you can contact us first, and you also have the right to complain to your local data protection authority, or in Canada to the Office of the Privacy Commissioner of Canada.
To make a request, contact us through our support form. We may need to confirm your identity before acting on it.
Third-party links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Children’s privacy
Our services are not directed toward individuals under 13 years of age, and we do not knowingly collect personal data from children.
Updates to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact us through our support form, or write to us at:
Seladex Solutions LLC101 Rainbow Drive, Suite 15639
Livingston, TX 77399
United States